If you are a WooCommerce user you certainly are familiar with the “No shipping options were found” message. Unfortunately, it doesn’t always explain everything and can cause abandoned carts in your store. But, if you know how to change it, it can be very useful.
Imagine that situation - your customer wants to purchase in your store. He has chosen the products, is satisfied with the choice, and goes to payment. However, it turns out that instead of shipping costs he gets the No shipping options were found message. What will he do? Just simply abandon the basket and purchase somewhere else.
How to avoid this? The best solution is to debug the shipping in WooCommerce, so all the shipping options will be available. The other way is to change the “No shipping options were found” message. It’s really simple and I’ll show you how to do it in this article.
Custom “No shipping options were found” message in WooCommerce
Basically, all you have to do is to add a special code in the theme’s functions.php file or use an additional plugin like Code Snippets. We have prepared the code that you can use in your store.
How to use it? Just change the following part: „Your order is too heavy. Please contact us to get individual shipping cost” and enter there your No shipping options were found message. This way, instead of the default message, your client will get your custom message. In my case it will look like this:
Examples of usage
Shipping heavy products in WooCommerce
If you are selling products that are very heavy or oversized and you have to determine shipping directly with the customer, you can use the weight limit. You can set weight based shipping using a table rate plugin like Flexible Shipping. Over a certain size, you won’t offer shipping. Instead, just change the No shipping options were found message in WooCommerce, so your clients will know that they should contact you directly.
Minimum Purchase Requirements
If you require a minimum order amount or quantity of products in your store, setting your custom No shipping options were found message will be a great solution to inform your clients about it. A message with Call to Action like „A minimum of 5 products is required to get shipping. Add more products to complete your order” can boost your sales.
Individual shipping of each order
If you sell unusual products in your store, the shipping of which must be determined individually for each order, it will be best to inform your clients that they have to contact you directly to complete the purchase. Changing the “No shipping options were found” message in WooCommerce will be a perfect solution for that. Just inform about that and add some contact information, and you are set up.
Change the “No shipping options were found” Message in WooCommerce
In this article I showed you how to change the No shipping options were found message in WooCommerce with some examples. I hope that you will find it useful.