Hermes provides your customers with a new, more flexible option for receiving or returning parcels. They operate a network of over 4,500 nationwide ParcelShops. They are open 7 days a week.
Hermes offers a fully tracked 2-day service. Their first-time delivery success rate is up to 95%.
Type of services
Hermes Next Day service enables you to offer time sensitive customers a fast, efficient service at a competitive rate.
Hermes Stated Day service allows you to capitalize on key occasions such as Birthdays or Anniversaries. They can deliver your parcel on a specific day for that extra wow factor.
Hermes SMS solution enables you to choose exactly when your customer receives a message. Also, you can personalize your message for each tracking point.
It’s great because over 84% of UK customers prefer to be kept informed of when their parcel is due to be delivered.
Hermes SMS features:
- 99% UK coverage
- SMS time bar to prevent messages from being sent during unsociable hours
- Detailed reporting option to support invoicing and performance measurement
Google Assistant & Amazon Alexa
This app lets your customers track both deliveries and returns via Google Assistant and/or Amazon Alexa.
Carole Woodhead (Hermes CEO) said:
Similar to the unparalleled growth of smartphones over the past decade, more and more consumers are now equipping their own homes with innovative devices such as Amazon Echo, Echo Dot and Google Home. We have a commitment to react to these technological trends and develop new and exciting functionality that will ultimately benefit the UK retail industry and its customers.